1 Eligibility Criteria

Refunds are considered based on specific circumstances and timing. We evaluate each request individually while maintaining consistent standards across all students.

• A Requests must be submitted within 14 days of program enrollment for full consideration
• B Students who have completed less than 25% of course materials remain eligible
• C Medical emergencies or family hardships are evaluated case-by-case
• D Technical issues preventing access that cannot be resolved within 5 business days

2 Refund Process Timeline

Our refund process follows a structured approach to ensure fair evaluation and timely resolution of all requests.

3 Payment Method Considerations

Refund processing times vary depending on your original payment method. We work to minimize delays but some factors are beyond our control.

• 1 Credit card refunds typically appear within 3-5 business days after processing
• 2 Bank transfers may take 5-10 business days depending on your financial institution
• 3 International payments might require additional processing time due to banking regulations
• 4 We'll provide tracking information where available to help you monitor the refund status

4 Partial Refund Scenarios

In certain situations, partial refunds may be more appropriate than full refunds. These decisions consider the value already received and our operational costs.

• • Students who have accessed 25-50% of materials may qualify for 50% refund
• • Requests submitted after 14 days but within 30 days are evaluated for partial consideration
• • Administrative fees may apply to cover processing costs in some circumstances
• • Course completion certificates void eligibility for refunds regardless of satisfaction

5 Non-Refundable Situations

Certain situations fall outside our refund policy. Understanding these limitations helps set appropriate expectations from the beginning.

• X Course completion or certificate issuance automatically voids refund eligibility
• X Requests submitted more than 60 days after enrollment typically cannot be processed
• X Dissatisfaction with grades or evaluation results doesn't constitute grounds for refunds
• X Technology requirements not met on student's end (outdated browsers, insufficient internet)

6 Contact and Appeals Process

If you disagree with our initial refund decision, we provide a fair appeals process. Second reviews are conducted by senior education staff who weren't involved in the original decision.

• → Appeals must be submitted within 10 days of receiving the original decision
• → Include additional documentation or circumstances that weren't part of the initial review
• → Appeals are typically resolved within 5 business days of receipt
• → Final decisions are communicated in writing with detailed explanations